![]() The Data Lifeguard Tools software includes the Acronis True Image WD Edition (ATIWD) which will assist you with your hard drive installation and management and the WD diagnostic tool which allows you to perform different diagnostic tests on your drive. WD hard drives are engineered with Data Lifeguard Tools, a combination of hardware and software that work together to provide you with the best performance and reliability you've come to expect from WD drives. WD is currently implementing Advanced Format technology on its WD Caviar Green line of products, beginning with the WD20EARS, WD15EARS, WD10EARS, WD7500AARS, WD6400AARS and WD5000AARS models. WD drives with Advanced Format include special installation information on the drive label so be sure to read the label on your drive before installing it. ![]() I downloaded and installed the latest version of WD Drive Utilities on my Mac and the missing drive still wouldn’t appear in Disk Utility or mount, but it passed the Quick Test and failed the Complete Test.Welcome to the WD Caviar product update page where you can find the latest updates, downloads, and information about your product, including quick setup instructions to get you going. ![]() I didn’t correlate it with uninstalling the WD Drive Utilities, since only one drive disappeared and not the other-and they’re identical (Product ID 0x1230, Version 10.65). ![]() It’s visible under USB devices but not Storage Devices in System Report and wouldn’t mount or even appear in MacOS Disk Utility. Oddest thing-I uninstalled WD Drive Utilities (because I was having crashes and wanted to get rid of any unneeded processes), and one of my two matching 4TB WD My Book 1230 USB drives disappeared. ![]()
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